GENERAL TERMS AND CONDITIONS OF SALE

Last updated: 20/08/2026

Article 1 – Identification of the Seller

SAS THEMA, a French simplified joint-stock company with share capital of €5,000, registered with the Grasse Trade and Companies Register under number 933 446 031, operating from its establishment located at:

1254 Route de la Valmasque, 06560 Valbonne

under the trade name and commercial name EMMA STORE.

Store telephone number: 04 15 54 00 64
Store email address: contact@emma-store-valbonne.fr

Article 2 – Scope

These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by EMMA STORE (“the Seller”) with consumers and non-professional buyers (“the Customers” or “the Customer”) wishing to purchase the products offered for sale by the Seller (“the Products”), namely:

mattresses, mattress toppers, beds, storage beds, pillows and protective products from the Emma brand, of which the Seller is a distributor;
bed bases, bed linen, storage beds, headboards, lighting, bedside tables, decorative items, rugs and products from other brands.

These sales may be carried out by immediate purchase or by placing an order.

These General Terms and Conditions of Sale specify, in particular, the conditions governing immediate purchases, placing orders, payment and delivery of Products ordered by Customers.

Product offers are subject to availability.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions, in particular those applicable to online sales or sales through other distribution and marketing channels.

These General Terms and Conditions of Sale are systematically provided to all Customers prior to any immediate purchase or order and shall prevail, where applicable, over any other version or contradictory document.

The Customer declares that they have read and accepted these General Terms and Conditions of Sale prior to making an immediate purchase or placing an order.

As these General Terms and Conditions of Sale may subsequently be amended, the version applicable to the Customer’s purchase shall be the version in force on the date of the immediate purchase or placement of the order.

Validation of the order by the Customer constitutes unrestricted and unreserved acceptance of these General Terms and Conditions of Sale.

The Products are offered for sale within mainland France.

Article 3 – In-store purchases

Most Products may be taken away on the same day once the Product has been paid for.

However, depending on product availability in store, certain items may not be available for immediate collection. In such cases, the Products may be delivered to the Customer’s home, subject to payment of delivery charges.

Deferred collection from the store may also be offered where the Customer requests that Products be stored or where an item is temporarily unavailable.

The store may therefore keep sold Products free of charge for a period of one month at the Customer’s request.

At the end of this one-month period from the date of purchase, storage costs shall be borne by the Customer after formal notice has been sent requesting collection of the goods.

If the costs incurred by the store are excessive compared with the amount paid, the sale shall automatically be cancelled and the Customer shall not be entitled to reimbursement of the sums paid.

Any in-store purchase involving delivery or deferred collection shall be accompanied by a numbered order form.

No total or partial cancellation of a final order may be accepted unless expressly agreed to in writing by the Seller.

The Customer has no statutory right of withdrawal for an in-store sale, as it is not a distance sale within the meaning of the French Consumer Code.

Our mattresses comply with standard NF EN 1334, which establishes measurement methods and recommended tolerances for mattress dimensions. This standard ensures compatibility with other bedding components meeting the same standards, thereby ensuring optimum quality and safety for Customers.

Article 4 – Prices

In accordance with Article L.111-1 of the French Consumer Code, the Seller provides in-store information on the essential characteristics and price of each Product as accurately as possible.

All prices are inclusive of all taxes, including VAT at the applicable standard rate and any applicable eco-contribution, but excluding delivery charges and other optional services, the cost of which is communicated before final purchase and confirmed on the receipt, invoice and, where applicable, order form.

The applicable prices are those displayed in store and confirmed at the time of purchase.

Any price change occurring after purchase shall have no effect on the purchase already completed.

The price also includes any applicable eco-contribution. This contribution helps finance waste disposal and recycling procedures carried out in particular by producers or distributors.

Where applicable, the eco-contribution is also indicated on the Product information sheet.

Price lists for delivery charges and installation services are displayed at the store counter.

The Seller is not intended to sell Products to professionals, but only to consumers or non-professional buyers for their personal needs.

The Seller therefore reserves the right to refuse immediate purchases or orders involving unusually large quantities of the same Product.

Article 5 – Payment terms

For Products taken away on the same day, the price is payable in full on the date of the immediate purchase by the Customer, using the following payment methods:

bank cards: CB, Visa, MasterCard;
cash up to a maximum amount of €1,000 where the Customer is tax resident in France, or €15,000 where the Customer is tax resident outside France, in accordance with applicable regulations;
bank cheque: in accordance with Article L131-15 of the French Monetary and Financial Code, proof of identity may be requested. The cheque must be issued by a bank established in France or Monaco, duly completed and signed by the Customer and made payable to EMMA STORE VALBONNE.

Payments made by the Customer shall only be considered final once the sums due have actually been received by the Seller.

For Products subject to deferred collection from the store or an order involving home delivery, a deposit equal to 50% of the total purchase price of the Products is required when the Customer places the order.

The remaining balance is payable on the date of collection from the store or on the date of home delivery.

For Products subject to deferred collection from the store, the following payment methods are accepted for payment of the balance:

bank cards: CB, Visa, MasterCard;
cash up to a maximum amount of €1,000 where the Customer is tax resident in France, or €15,000 where the Customer is tax resident outside France, in accordance with applicable regulations;
bank cheque: in accordance with Article L131-15 of the French Monetary and Financial Code, proof of identity may be requested. The cheque must be issued by a bank established in France or Monaco, duly completed and signed by the Customer and made payable to SALUTE.

For Products subject to home delivery, the following payment methods are accepted for payment of the balance:

cash up to a maximum amount of €1,000 where the Customer is tax resident in France, or €15,000 where the Customer is tax resident outside France, in accordance with applicable regulations;
bank cheque: in accordance with Article L131-15 of the French Monetary and Financial Code, proof of identity may be requested. The cheque must be issued by a bank established in France or Monaco, duly completed and signed by the Customer and made payable to EMMA STORE VALBONNE;
bank transfer.

Cheques are deposited for collection immediately.

The Seller shall not be required to deliver Products ordered by the Customer if the Customer has not paid the full price under the conditions set out above.

Payments made by the Customer shall only be considered final once the sums due have actually been received by the Seller.

In addition, the Seller reserves the right, in the event of non-compliance with the above payment terms, to suspend or cancel delivery of any outstanding orders placed by the Customer.

No additional fees exceeding the costs borne by the Seller for use of a payment method may be charged to the Customer.

Payment in instalments: Alma

The Customer may choose to pay in instalments. In this case, the Customer will be redirected to Alma’s server where they may access Alma’s General Terms of Use before proceeding with payment.

Alma is a simplified joint-stock company whose registered office is located at 176 avenue Charles de Gaulle, Neuilly-sur-Seine (92200), registered with the Nanterre Trade and Companies Register under number 839 100 575.

Alma is authorised in France as a Payment Institution and Finance Company by the Autorité de Contrôle Prudentiel et de Résolution (“ACPR” – 4 place de Budapest, 75009 Paris), under number 90786, and is subject to its supervision.

Payment in 3 or 4 instalments free of charge

Payment in 3 or 4 instalments free of charge by bank card is available for purchases from €100 up to €5,000 with Alma.

Alma offers a financing solution free of charge known as “3x” and “4x Alma”, allowing the Customer to pay for purchases from €100 up to €5,000 without fees using a Visa or MasterCard.

If the Customer wishes to use this payment method, they will be redirected to Alma’s server at the time of payment.

Before payment is processed, the Customer will be invited to read and accept Alma’s General Terms of Use.

If credit is refused by Alma, the order will be cancelled unless the Customer pays for the order in full.

Similarly, any termination or cancellation of the contractual relationship between the Customer and the Seller shall result in termination or cancellation of the contractual relationship between Alma and the Customer.

Payment security is provided by Alma and its service providers.

All payments are protected by 3D Secure.

Alma acts as payment processor and issues an electronic certificate constituting proof of the amount and date of the transaction in accordance with the applicable provisions of the French Civil Code.

Payment in 12 instalments with Alma

The amount is paid through credit granted by Alma SAS, registered with REGAFI under number 90876.

This credit payment option is available for purchases through Alma.

Execution of the payment is subject to signature of the credit agreement offered by Alma.

If the Customer wishes to use this payment method, they will be redirected to Alma’s server at the time of payment.

Before signing the credit agreement, the Customer will be invited to read and accept Alma’s General Terms of Use.

The Seller accepts in advance the granting of credit agreed between Alma and the Customer in accordance with Article L312-46 of the French Consumer Code.

If Alma agrees to grant the credit to the Customer, the amount shall be paid by credit in accordance with Article L312-45 of the French Consumer Code.

The Customer then has a statutory right to withdraw from the credit agreement binding them to Alma.

Any refusal by Alma to grant credit for an order may result in cancellation of the order unless the Customer agrees to pay for the order in full.

Any termination of the General Terms and Conditions of Sale binding the Seller and the Customer shall result in termination or cancellation of the credit agreement between Alma and the Customer.

Payment security is provided by Alma and its service providers.

All payments are protected by 3D Secure.

For further information, Customers may contact Alma’s teams at support@getalma.eu.

Article 6 – Delivery of Products

Delivery of the Products means the transfer to the Customer of physical possession or control of the Products ordered.

In accordance with Article L216-4 of the French Consumer Code, delivery of the Products is accompanied by any instructions for use, installation instructions, written information regarding the possibility of making reservations and the commercial warranty.

Products purchased immediately may be collected by the Customer directly from the Seller’s store.

Products ordered by the Customer may also be collected from the store or delivered to the Customer’s home.

Products ordered by the Customer shall be delivered within 4 weeks from dispatch of the order, in addition to the processing and transportation time required to reach the address provided by the Customer at the time of purchase or order.

The Customer acknowledges having been informed of the costs of delivery and installation of the Products and of the possibility of making reservations.

Delivery conditions

For deliveries of purchased Products within the Alpes-Maritimes department (06), excluding mountain areas and ski resorts:

Delivery of mattress to the room chosen by the Customer: €69 including VAT
Delivery of bed base, bed and mattress to the room chosen by the Customer: €99 including VAT
Installation and assembly of more than two Products in one room: €69 including VAT per room
Delivery-installation above the fourth floor: €10 including VAT per additional floor

If the Customer has purchased the delivery-installation option, the Customer must ensure that access to the premises is free from personal belongings and other obstacles.

The Customer remains responsible where the Products ordered cannot be brought into the Customer’s home because of the dimensions of the premises or access routes.

In such circumstances, the Products shall be returned to the Seller’s premises and the invoice shall become immediately payable.

The Customer shall then be responsible for arranging transportation and assembly of the furniture at their own premises.

The Seller may offer to take back the Customer’s old Products, such as a bed and/or mattress, within the limit of the number of Products delivered and subject to certain conditions, in accordance with the principle of Extended Producer Responsibility (“EPR”).

In the event of a specific request from the Customer regarding packaging or transportation conditions, duly accepted in writing by the Seller, the related costs shall be subject to additional invoicing based on a quotation previously accepted in writing by the Customer.

Except in special circumstances or where one or more Products are unavailable, the Products ordered shall be delivered in a single shipment.

The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the periods stated above.

If the Products ordered have not been delivered within fifteen days after the indicative delivery date, for any reason other than force majeure, the Customer may notify the Seller, under the conditions provided for by Article L216-6 of the French Consumer Code:

either of the suspension of payment of all or part of the price until the Seller fulfils its obligations;
or of termination of the sale after giving the Seller formal notice to perform within an additional reasonable period and where the Seller fails to do so.

Termination may be immediate if the Seller refuses to perform, if it is clear that the Seller will be unable to deliver the Products, or if compliance with the delivery date constituted an essential condition of the sale for the Customer.

In the event of termination of the sale, sums paid by the Customer shall be refunded no later than fourteen days after termination of the contract, without prejudice to any damages to which the Customer may be entitled.

Deliveries are carried out by an independent carrier to the address provided by the Customer at the time of the order or immediate purchase, provided that the address is reasonably accessible to the carrier.

The Customer is required to inspect the condition of the Products delivered.

The Customer has a period of 8 days from delivery to submit by post or email any reservations or complaints in the event of an apparent defect or fault affecting the Products delivered, for example where a parcel is damaged or has already been opened, or where instructions for use or installation instructions have not been provided.

After this period and in the absence of compliance with these formalities, the Products shall be deemed free from apparent defects.

It is expressly recalled that the absence of reservations made by the Customer at the time of delivery does not release the Seller from the statutory guarantee of conformity described below.

Article 7 – Transfer of ownership – Transfer of risk

Transfer of ownership of the Products from the Seller to the Customer, whether in connection with an immediate purchase or an order, shall only take place after full payment of the price by the Customer, irrespective of the date on which the Products are delivered.

Article 8 – Seller’s liability – Warranties

The Products offered for sale comply with the regulations in force in France and are suitable for non-professional use.

The Customer benefits automatically and without additional payment from:

the statutory guarantee of conformity;
the statutory guarantee against hidden defects.

For mattresses, the Customer must unpack the mattress within 4 weeks of receipt so that it can regain its final shape.

If the Customer fails to comply with this recommendation within the above period, the Seller reserves the right not to refund the Customer for any alleged Product defect or to send the Customer a new Product as replacement for the original Product.

8.1 Statutory guarantee of conformity

The Seller undertakes to deliver goods conforming to the contractual description and to the criteria set out in Article L217-5 of the French Consumer Code.

The Seller is liable for conformity defects existing at the time of delivery of the Products and which become apparent within a period of two years from delivery.

This warranty period applies without prejudice to Articles 2224 and following of the French Civil Code, the limitation period beginning on the date on which the Customer becomes aware of the defect.

Any conformity defect appearing within twenty-four months of delivery of the Products shall, unless proven otherwise, be presumed to have existed at the time of delivery.

In the event of a conformity defect, the Customer may require the Products delivered to be brought into conformity by repair or replacement or, failing that, a reduction in price or termination of the sale, under the conditions provided by law.

The Customer may also suspend payment of all or part of the price until the Seller has fulfilled its obligations under the statutory guarantee of conformity.

It is the Customer’s responsibility to request that the Seller bring the Products into conformity by choosing between repair and replacement.

The Product must be brought into conformity within a period not exceeding thirty days following the Customer’s request.

Repair or replacement of a non-conforming Product shall, where applicable, include removal and collection of the Product and installation of the repaired or replacement Product.

Any Product brought into conformity under the statutory guarantee of conformity benefits from a six-month extension of this guarantee.

Where the non-conforming Product is replaced because the Seller has failed to bring it into conformity despite the Customer’s chosen remedy, a new statutory guarantee period shall begin from delivery of the replacement Product.

If the requested remedy is impossible or entails disproportionate costs under the conditions provided by the French Consumer Code, the Seller may refuse such remedy.

The Customer may ultimately request a price reduction or termination of the sale, except where the conformity defect is minor, in the cases provided by applicable law.

Where the conformity defect is sufficiently serious to justify an immediate price reduction or termination of the sale, the Customer is not required first to request repair or replacement of the non-conforming Product.

Any price reduction shall be proportionate to the difference between the value of the Product delivered and the value the Product would have had in the absence of the defect.

In the event of termination of the sale, the Customer shall be refunded the price paid against return of the non-conforming Products to the Seller at the Seller’s expense.

The refund shall be made upon receipt of the non-conforming Product or evidence of its return by the Customer and no later than fourteen days thereafter, using the same payment method as that used by the Customer, unless expressly agreed otherwise and without additional charge.

The foregoing provisions are without prejudice to any damages to which the Customer may be entitled as a result of the conformity defect.

8.2 Statutory guarantee against hidden defects

The Seller is liable for hidden defects under the statutory guarantee against hidden defects arising from a defect in materials, design or manufacture affecting the Products delivered and rendering them unfit for their intended use.

The Customer may choose to invoke the guarantee against hidden defects in accordance with Article 1641 of the French Civil Code.

In this case, the Customer may choose between termination of the sale or a reduction in the sale price in accordance with Article 1644 of the French Civil Code.

8.3 Exclusions from warranty

The Seller shall not be liable in the following cases:

failure to comply with the laws of the country in which the Products are delivered, which the Customer is responsible for verifying before placing an order;
misuse, professional use, negligence, stains or lack of maintenance by the Customer;
normal wear and tear;
accident;
force majeure.

Statutory notice concerning legal warranties

The consumer has a period of two years from delivery of the goods to obtain implementation of the statutory guarantee of conformity in the event of a conformity defect.

During this period, the consumer is only required to establish the existence of the conformity defect and not the date on which it appeared.

Where the sale contract for the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to such digital content or digital service throughout the period of supply provided for.

The statutory guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain conformity of the goods.

The statutory guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience.

Where the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.

If the consumer requests repair of the goods but the Seller imposes replacement, the statutory guarantee of conformity is renewed for a period of two years from the date of replacement.

The consumer may obtain a reduction in the purchase price while retaining the goods or terminate the contract and obtain a full refund against return of the goods where:

the professional refuses to repair or replace the goods;
repair or replacement takes place after a period of thirty days;
repair or replacement causes major inconvenience to the consumer;
the non-conformity persists despite an unsuccessful attempt by the Seller to bring the goods into conformity.

The consumer is also entitled to a reduction in price or termination of the contract where the conformity defect is sufficiently serious to justify immediate application of such remedy.

The consumer is not entitled to termination of the sale where the conformity defect is minor.

Any period during which the goods are unavailable for repair or replacement suspends the remaining warranty period until delivery of the repaired or replacement goods.

The rights referred to above result from application of Articles L.217-1 to L.217-32 of the French Consumer Code.

The consumer also benefits from the statutory guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code for a period of two years from discovery of the defect.

This warranty gives the consumer the right to a reduction in price if the goods are retained or a full refund against return of the goods.

8.4 Commercial warranty – Emma brand Products only

For the Emma brand Products listed below, the Seller provides, in addition to the statutory warranties described above, the following supplier warranty:

Mattresses: 10 years
Beds: 2 years
Pillows: 2 years

All other Emma brand Products purchased from the Seller are excluded from any additional warranty period beyond the minimum statutory requirements.

If defects in materials or manufacture occur in the Product during the warranty period, the Seller will, at its discretion, repair the Product free of charge or replace it free of charge with an equivalent Product.

Warranty claims are excluded in the event of damage caused by improper use or inadequate or incorrect care.

A prerequisite for making a warranty claim is that the Seller must be able to inspect the Product concerned.

When returning a Product, it must be securely packaged so that it is not damaged during transport.

Reasonable shipping costs shall be reimbursed by the Seller.

A copy of the invoice must be enclosed with the returned Product to enable the Seller to verify that the warranty period has been complied with.

Without a copy of the invoice, the Seller cannot accept the warranty claim.

The Seller’s name and address must also be provided if this information does not appear on the copy of the invoice.

This commercial warranty does not limit the Customer’s statutory warranty rights.

The 10-year mattress warranty covers, in particular:

any malfunction of the springs in a hybrid mattress or movement of the spring layer;
permanent sagging or indentations occurring despite correct use, provided that the indentation exceeds 2.5 cm and is visible to the naked eye;
cracks or indentations in the mattress foam, subject to the conditions specified by the Seller;
failure of the mattress to decompress to the correct dimensions after removal from its vacuum packaging, subject to the stated tolerances;
damage to the cover, including a damaged zip or defective stitching caused by faulty manufacture.

The 10-year mattress warranty does not cover:

normal wear and tear or any condition resulting from misuse or abuse of the Product;
normal softening of the mattress foam resulting from regular use;
comfort preferences after the 100-night trial, including firmness or heat-retention preferences;
damage caused by mould, odour or discolouration resulting from abnormal maintenance, liquid spills, incorrect ventilation or excessive humidity;
mattresses damaged or soiled as a result of inappropriate use;
defects or damage occurring because the mattress was not unpacked within a reasonable period;
mattresses transported outside France;
transfer of the warranty to any person other than the original purchaser.

The 2-year warranty covers box-spring beds, beds and slatted bed bases.

The warranty for beds does not apply:

to damage caused by external influences such as cuts, burns, tears, liquids or stains;
to Emma Products not sold by an authorised retailer;
to Emma Products not sold as new;
to abnormal wear resulting from improper use of the Product;
to Emma Products that have been modified and/or do not use original Product parts.

The warranties for beds, box-spring beds and slatted bed bases do not include replacement of undamaged parts of the Emma Product.

The 2-year warranty covering pillows does not apply:

to returns or exchanges due to personal comfort preferences;
to damage caused by external influences such as cuts, burns, tears, liquids or stains;
to Emma pillows not sold by an authorised retailer;
to Emma pillows not sold as new;
to normal wear and tear resulting from the intended use of the pillows.

To ensure smooth handling of any warranty claim, the Customer must provide appropriate photographs of the Product concerned.

8.5 Emma Products purchased in a physical store – Trial-night guarantee

For Emma brand Products only, the Customer may benefit from the trial-night guarantee.

100-night trial for mattresses

This guarantee begins on the date of delivery of the Product and runs for 100 days.

Accordingly, the Customer has the right to terminate the contract within 100 days following delivery of the Products.

This guarantee gives the Customer the right to an exchange.

The Customer is responsible for ensuring that the Product is returned in its original condition and without damage.

Where necessary, the Seller shall provide its carrier with the equipment required to transport the Product or Products upon collection, such as plastic film or a transport cover.

A collection team will be sent to collect the mattress for return.

The return conditions are as follows:

Collection of a mattress within department 06: €69
Supply of a transport cover where necessary: €22 including VAT

Article 9 – Intellectual property

The Seller remains the owner of all intellectual property rights relating to photographs, presentations, studies, drawings, models, prototypes and other materials created, including where produced at the Customer’s request, for the purpose of supplying the Products.

The Customer therefore agrees not to reproduce or exploit such photographs, presentations, studies, drawings, models, prototypes or other materials without the Seller’s express prior written authorisation, which may be subject to financial consideration.

Article 10 – Unforeseen circumstances

These General Terms and Conditions of Sale expressly exclude the statutory regime of unforeseen circumstances provided for by Article 1195 of the French Civil Code in respect of all sales of Products by the Seller to the Customer.

The Seller and the Customer each waive the right to rely on the provisions of Article 1195 of the French Civil Code and the regime of unforeseen circumstances established therein, and undertake to fulfil their respective obligations even where the contractual balance is disrupted by circumstances that were unforeseeable at the time the sale was concluded, even where performance becomes excessively onerous, and to bear all related economic and financial consequences.

Article 11 – Information – Contact – Complaints

For any enquiry, request for information or complaint, the Customer may contact the Seller as follows:

in store, through the sales team;
by registered letter with acknowledgement of receipt addressed to:

EMMA STORE
1254 Route de la Valmasque
06560 Valbonne

by email: contact@emma-store-valbonne.fr
by telephone: 04 15 54 00 64

Article 12 – Personal data

As part of its contractual relationship with the Customer, the Seller, acting as data controller, may collect and process certain personal data (“Personal Data”) relating to the Customer.

Purposes of processing

Personal Data may be processed for:

carrying out and monitoring the transaction, whether a sale or order;
dispatch of purchased goods where this option is offered in store;
delivery of purchased goods where selected by the Customer;
analysis of transactions for fraud prevention purposes;
payment monitoring;
invoice management.

If the Seller processes the Customer’s Personal Data for any other specific purposes, the necessary information will be provided to the Customer at the time the Personal Data is collected, together with consent where required.

Types of Personal Data collected

Depending on the circumstances, the Seller may collect the following Personal Data:

surname and first name;
postal address;
email address;
telephone numbers;
identification documents;
purchase history.

Disclosure

For the above purposes, the Seller may transfer the Customer’s Personal Data to subcontractors, service providers and/or partner companies, including those located outside France, outside the European Union or outside the European Economic Area, or to any administrative or judicial authority requesting such information.

Retention period

Personal Data necessary for compliance with a legal or contractual obligation is retained in accordance with applicable regulations.

For purposes related to commercial offers, Personal Data collected by the Seller is retained for 3 years from the end of the commercial relationship or the last contact.

Security

The Seller uses technical and organisational security measures to protect Personal Data, in particular against loss, alteration or misuse.

Customer rights

The Customer has:

a right of access allowing them to obtain disclosure of their Personal Data;
a right of rectification allowing them, where applicable, to have inaccurate, incomplete, ambiguous, outdated or unlawfully processed Personal Data corrected, completed, updated, blocked or deleted;
a right to object, which may be exercised at any time on legitimate grounds.

To exercise these rights, the Customer may send a signed postal request, indicating their contact details and enclosing a copy of an identity card or passport, to the contact details set out in Article 11.

In accordance with the French Consumer Code, the Customer also has the right to register free of charge on an opt-out list for telephone marketing.

Article 13 – Applicable law – Severability – Disputes

These General Terms and Conditions of Sale and the contractual relationship between EMMA STORE and the Customer are governed by French law.

If any provision of these General Terms and Conditions of Sale becomes invalid or unenforceable as a result of a change in legislation, regulation or a court decision, this shall not affect the validity or enforceability of the remaining provisions.

In the event of any difficulty, the Customer is invited to contact the Seller in advance using the contact details set out in Article 11.

The Customer is informed that they may in any event use conventional mediation, in particular through the Consumer Mediation Commission, sector-specific mediation bodies, or any other alternative dispute resolution mechanism, such as conciliation.

The mediator’s contact details are:

Médiation de la Consommation FCD
12 rue Euler
75008 Paris
https://mediateur.fcd.fr

The procedures for referral are available on the Mediator’s website.

Where a dispute must be brought before the courts, it is recalled that, pursuant to Article L141-5 of the French Consumer Code, the consumer may choose, in addition to any court having territorial jurisdiction under the French Code of Civil Procedure, the court for the place where the consumer resided at the time the contract was concluded or the harmful event occurred.

It is also recalled that, in accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission established an Online Dispute Resolution platform intended to facilitate independent out-of-court settlement of online disputes between consumers and professionals within the European Union.

Article 14 – Pre-contractual information – Customer acceptance

The Customer acknowledges having been informed by the Seller, in a readable and understandable manner, through the provision of these General Terms and Conditions of Sale and prior to the immediate purchase or placement of an order, in accordance with Article L111-1 of the French Consumer Code:

of the essential characteristics of the Products and, in particular, specifications, illustrations and indications of dimensions or capacity enabling the Customer to purchase the Products with full knowledge of their characteristics, including their conditions of use;
of the price of the Products;
of the payment, delivery and performance arrangements applicable to the sale contract;
where the sale is not performed immediately, of the delivery periods applicable to the Products ordered;
of the Seller’s identity and full contact details;
of the existence and implementation conditions of the applicable warranties, including the statutory guarantee of conformity, the statutory guarantee against hidden defects, any commercial warranties and, where applicable, after-sales service;
of the possibility of using a consumer mediator, whose contact details are set out in these General Terms and Conditions of Sale;
of termination arrangements and other important contractual conditions and, where applicable, any costs associated with the use of distance communication techniques, the existence of codes of conduct and financial guarantees;
of the accepted payment methods.

Photographs and graphics presented are non-contractual and shall not bind the Seller.

The Customer is responsible for consulting the description of each Product in order to understand its essential properties and characteristics.

The fact that the Customer makes an immediate purchase or orders a Product constitutes full and complete acceptance of these General Terms and Conditions of Sale and creates an obligation to pay for the Products ordered.

EMMA STORE VALBONNE – SAS THEMA
1254 Route de la Valmasque, 06560 Valbonne
contact@emma-store-valbonne.fr
04 15 54 00 64

Last updated: 20th of august 2026